Accessibility

DCL Technology Group always strives to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

AODA CUSTOMER SERVICE POLICY

DCL is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

ASSISTIVE DEVICES

We are committed to serving people who need assistive devices to obtain, use or benefit from our goods and services.

COMMUNICATION

We will communicate with people with disabilities in ways that take into account their disability.

SERVICE ANIMALS

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.

SUPPORT PERSONS

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter DCL's premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Fees will not be charged for support persons for admission to DCL's premises. We will notify customers of this through a notice posted on our premises and company website.

NOTICE OF TEMPORARY DISRUPTION

In the event of a planned or unexpected disruption to services or facilities or services usually used by people with disabilities DCL will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.The notice will be placed at:

140 Cidermill Ave, Concord ON
504 Millway Ave, Concord ON

TRAINING

DCL will provide training to employees, volunteers and others who deal with the public or other organizations on behalf of the Company and all those who are involved in the development and approval of customer service policies, practices and procedures.This training will be provided to employees after probation.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to provide goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing DCL's goods and services

FEEDBACK PROCESS

The ultimate goal of DCL is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Customers who wish to provide feedback on the way DCL provides goods and services to people with disabilities can call or e-mail. All feedback will be directed to Human Resources. Customers can expect to hear back in 30 days. Complaints will be addressed according to our organization's regular complaint management procedures.

MODIFICATIONS TO THIS OR OTHER POLICIES

Any policy of DCL that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities in accessing our good and services will be modified or removed.

QUESTIONS ABOUT THIS POLICY

This policy exists to achieve service excellence to customers with disabilities. If anyone has questions about this policy kindly contact Human Resources at DCL Technology Group.

STATEMENT OF ORGANIZATIONAL COMMITMENT

The Company recognizes that the Government of Ontario supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code (the “Code”), and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). It is the goal of the Ontario government to make Ontario accessible by 2025.

Under the AODA and its Regulations, the following accessibility standards set requirements that are applicable to The Company:

  • Customer Service;
  • Information and Communications;
  • Employment; and
  • Proposed Accessibility Standards for the Built Environment

COMMITMENT

The Company is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same goods and services, in the same place and in a similar way as other customers.

The Company is committed to ensuring that every Associate and customer receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required, in accordance with the provisions of the Code and the AODA and its Regulations. The Company will meet the accessibility needs of persons with disabilities in a timely manner.

POLICY APPLICATION

The Company is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same goods and services, in the same place and in a similar way as other customers.

The Company is committed to ensuring that every Associate and customer receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required, in accordance with the provisions of the Code and the AODA and its Regulations. The Company will meet the accessibility needs of persons with disabilities in a timely manner.

DEFINITION OF DISABILITY

The AODA defines “disability” as:

“Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;

  • a condition of mental impairment or a developmental disability,
  • a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  • a mental disorder, or
  • an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.”

Where required, The Company will consult with the disabled individual to understand his or her specific accessibility needs, and then make all reasonable efforts to meet those individual needs in a timely manner.

MEANS OF ACHIEVING THE COMPANY’S ACCESSIBILITY OBJECTIVES

This policy, related policies and DCL Technology Group – Multi-Year Accessibility Plan outlines The Company’s., strategies and actions to prevent and remove barriers to accessibility and to meet the requirements under the AODA and its Regulations.

ACCESSIBLE FORMATS

All of the aforementioned documents are available in accessible formats upon request (In progress).